Connect with Kimoksha Telecom
Initiate bilateral carrier onboarding, request custom rate cards, or engage our 24/7 Network Operations Center directly.
Contact Information
Reach out to our office. We're here to help you succeed.
Main Office
90 West Street, Upton Northampton, UK NN54XL
Contact
info@kimokshatelco.comLets Connect
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Operational Desks
Direct points of contact for ongoing bilateral partners, billing settlement, and live routing requests.
24/7/365 NOC Severity Escalation Matrix
Structured technical resolution guidelines for interconnected carriers, guaranteeing immediate remediation during incidents.
| Severity Level | Impact Scope | First Response SLA | Escalation Path |
|---|---|---|---|
| Severity 1 (Critical) | Complete service interruption or core packet drop | Under 15 Minutes | Immediate 24/7 NOC Bridge |
| Severity 2 (High Degradation) | Quality degradation, route flapping, or latency spike | Under 45 Minutes | Senior Routing Engineer |
| Severity 3 (Standard / Non-Outage) | Configuration questions, rate inquiries, or testing binds | Under 4 Hours | Carrier Account Support Desk |
Global Carrier Facilities
Corporate offices and carrier-neutral Equinix data center points of presence worldwide.
London Master Core & UK HQ (LD4)
90 West Street, Upton, Northampton & Slough Data Campus, UK
Frankfurt Exchange (FR2)
Kleyerstrasse 90, Frankfurt am Main, Germany
Dubai Gateway Node (DX1)
Building 14, Dubai Internet City, Dubai, United Arab Emirates
Singapore Gateway (SG1)
Ayer Rajah Crescent, One-North, Singapore